AIA Singapore unveils first sustainability report in 2024, highlighting advancements in Environmental, Social, and Governance (ESG) matters, and advocating for mental health and comprehensive wellness.

AIA Singapore unveils first sustainability report in 2024, highlighting advancements in Environmental, Social, and Governance (ESG) matters, and advocating for mental health and comprehensive wellness.

AIA Singapore has released its inaugural Sustainability Report 2024, titled "Sustaining Healthier, Longer, Better Lives." The report outlines significant progress across five strategic pillars of AIA's Environmental, Social, and Governance (ESG) strategy.

The strategic pillars, Health & Wellness, Sustainable Investment, Sustainable Operations, People & Culture, and Effective Governance, are designed to drive AIA's mission of promoting healthier and longer lives in a changing world.

In the Health & Wellness sector, AIA Singapore is actively addressing mental health and holistic wellness, aiming to improve customer health outcomes and build community resilience. The company's initiatives focus on protection and wellness gaps in the community, reflecting a commitment to long-term value and healthier lives.

ESG governance is embedded in investment decisions at AIA Singapore, serving as a strategic enabler to drive long-term performance and resilience. This approach aligns capital with AIA’s Purpose, strengthening risk management and unlocking sustainable value.

Sustainability is integrated into AIA Singapore's core operational processes, including managing climate-related risks. The company's commitment to minimising environmental impact and fostering sustainability within business functions is evident in initiatives such as the installation of solar-powered lighting at AIA Alexandra and the implementation of smart metrics in Brunei premises.

AIA Singapore also emphasises nurturing a resilient and purpose-driven workforce. The report highlights initiatives supporting employees' well-being, inclusive culture, and talent development as key to sustaining the company’s social responsibility and operational excellence.

Robust governance and training ensure ethical conduct and responsible selling practices at AIA Singapore. In 2024, ESG-related risks were managed within a robust risk management framework, with controls strengthened in critical areas such as data privacy, cyber resilience, and financial crime compliance.

Wong Sze Keed, CEO of AIA Singapore, emphasised the importance of integrating sustainability into business strategy to support long-term value and community resilience. Liu Chun Yen, Chief Investment Officer and Head of Sustainability, highlighted ESG governance as essential for sustainable investment and driving enterprise strategy aligned with AIA’s Purpose.

The report marks AIA Singapore's commitment to embedding sustainability broadly across its business, ultimately contributing to healthier, longer, and better lives for its customers and communities. The full report offers more in-depth impact evaluation, including detailed data and metrics.

In addition to the strategic pillars, AIA Singapore has made significant strides in environmental performance, reducing paper usage significantly. The company achieved the 82nd percentile in employee engagement in Gallup's global finance and insurance industry benchmark.

AIA Singapore has also forged an exclusive partnership with WhiteCoat, providing over 1 million insured customers with affordable telemedicine, health screenings, mental wellness services, and paediatric care. The company has delivered better health outcomes, championing financial inclusion and expanding access to quality care.

In 2024, AIA Singapore launched AIA Ultimate Critical Cover (UCC), a market-first, affordable, and comprehensive critical illness plan. The company expanded inpatient plans to automatically include inpatient mental care at no additional premiums. Talent development was enhanced through leadership, coaching, and internship programmes.

Workplace culture was strengthened through mentorship and employee engagement initiatives in 2024. AIA Singapore has been recognised for its commitment to employee well-being, with significant improvements in health indicators among AIA Vitality members. As of December 2024, 71% of AIA Vitality members showed improvement in their glucose levels, 48% improved blood pressure, 32% improved cholesterol level, and 12% had improved body mass index (BMI) readings.

In conclusion, AIA Singapore's Sustainability Report 2024 underscores the company's dedication to sustainability and long-term value creation. By focusing on health and wellness, sustainable investment, sustainable operations, people and culture, and effective governance, AIA Singapore is shaping a sustainable future for its customers and communities.

1. AIA Singapore's Sustainability Report 2024 highlights significant progress in promoting healthier and longer lives.
2. The report focuses on five strategic pillars of AIA's Environmental, Social, and Governance (ESG) strategy.
3. Health & Wellness is a key sector where AIA Singapore is addressing mental health and holistic wellness.
4. In Health & Wellness, AIA aims to improve customer health outcomes and build community resilience.
5. ESG governance is embedded in investment decisions at AIA Singapore, driving long-term performance.
6. Sustainability is integrated into AIA's core operational processes, including climate-related risks management.
7. AIA Singapore is minimising environmental impact through initiatives like solar-powered lighting and smart metrics.
8. The company is also nurturing a resilient and purpose-driven workforce, focusing on employees' well-being and talent development.
9. Robust governance and training ensure ethical conduct and responsible selling practices at AIA Singapore.
10. In 2024, AIA Singapore made significant strides in environmental performance, reducing paper usage significantly.
11. AIA Singapore has partnered with WhiteCoat, providing affordable telemedicine, health screenings, mental wellness services, and paediatric care.
12. AIA Ultimate Critical Cover (UCC) was launched, offering an affordable and comprehensive critical illness plan.
13. Inpatient plans were expanded to include inpatient mental care at no additional premiums.
14. Talent development was enhanced through leadership, coaching, and internship programmes.
15. Workplace culture was strengthened through mentorship and employee engagement initiatives.
16. AIA Singapore has been recognised for its commitment to employee well-being, with improvements among AIA Vitality members in health indicators.
17. As of December 2024, 71% of AIA Vitality members showed improvement in their glucose levels, 48% improved blood pressure, 32% improved cholesterol level, and 12% had improved body mass index (BMI) readings.
18. The report also covers the company's progress in sustainable investment, sustainable operations, people and culture, and effective governance.
19. By prioritising sustainability, AIA Singapore is shaping a sustainable future for its customers and communities, contributing to healthier, longer, and better lives.

Read also: