Russian artist failed to attend Limp Bizkit's concert in Almaty due to passport issues
A Russian man named Sergei was left disappointed after he was unable to attend a Limp Bizkit concert in Almaty, Kazakhstan. According to a report by Liter.kz, Sergei's flight with S7 Airlines from Novosibirsk was scheduled for the concert date.
Unfortunately, Sergei's passport was torn, preventing him from traveling. At the airport of departure, he discovered his predicament and was informed by S7 Airlines representatives that he would be turned back at the Kazakhstani border control if he managed to board the plane with a torn passport.
The cost of Sergei's tickets, including the flight, concert, and hotel accommodation, amounted to 60,000 rubles (approximately 400,000 tenge). Sergei had purchased the tickets a few months prior to the concert.
S7 Airlines' stance is that a torn passport is a serious violation, which prevented Sergei from boarding the plane. However, no further information about a response from S7 Airlines to Sergei's complaint has been provided.
In such situations, passengers with torn passports should contact their embassy or consulate to obtain an emergency travel document or new passport before traveling. It is also advisable to directly contact the airline for their policy on damaged travel documents for accurate, updated details.
Regarding remedies for concert ticket cancellations, these typically fall under the ticket seller or event organizer's policies, not the airline's. If a concert ticket refund or compensation is sought due to ticket cancellation, this should be addressed via the concert promoter or ticket seller's terms and customer service.
It is important to note that airlines usually require a passport to be in good condition; a torn passport can cause denial of boarding for international flights due to immigration rules. Passengers with damaged passports should take the necessary steps to obtain a replacement document before planning their travel.
Since S7 Airlines-specific guidance on torn passports was not found, it is advisable to contact S7 Airlines or check their official website for their policy on damaged travel documents for accurate, updated details. In the meantime, Sergei is still waiting for a response from S7 Airlines regarding his complaint.
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